We're Hiring a Shopkeeper Assistant!

Umami Mart seeks a friendly and responsible team member to fill a hybrid, role supporting both the front of the house and Umami Mart Bar. This will be at our shop located at 4027 Broadway in Oakland. This position will be for Fridays + Saturdays with opportunities for additional shifts. We require your full support and availability between Thanksgiving and Christmas Eve. We are a small team, offering a dynamic work environment and fun perks! 

Pay is $19 per hour, depending on experience. After a three-month probationary period, tips from bar sales split with non-management FOH staff depending on skillset of employee. New Shopkeeper Assistants will go through a 90-day evaluation period. During this period attendance will be assessed. Tardiness is not tolerated – you get two warnings, and the third time results in termination. We have a zero tolerance policy for drinking or drugs on the job.

This is a non-exempt hourly position. We are a small but expanding company and there will be opportunities for career growth and merit-based raises.

Umami Mart seeks a team member who:

• Enjoys being part of a small, but growing team. Wants to be a key player in Umami Mart's growth.
• Delivers excellent, friendly service to our customers by engaging with each customer who walks through our doors, via email, and on the phone.
• Sticks to the weekend schedule.
• Willingness to try out a variety of tasks, not necessarily outlined here, as needed by circumstanceIs genuinely interested in the products we carry. (bartender tools, ceramics, whisky, sake, shochu, beer, etc.).
• Is willing to develop their knowledge and experience with Japanese spirits and convey that knowledge to guests through bottle sales and bar service.
• Is punctual and reliable. Two warnings, third time being late results in termination.
• Strong (can schlep up to 50 lbs, take out the trash, etc.). Lots of schlepping!
• Not afraid to get dirty; this is a physically demanding job including moving boxes, cleaning floors, being around dumpsters.
• Can take direction easily and open to constructive criticism.
• Can communicate and build relationships with customers.
• Has a strong work ethic.
• Has a flexible schedule; can potentially take on more days.
• Confident with working on their own and/or with a team. Self-direction is a plus.
• Able to multitask and prioritize responsibilities.
• Retail experience is a plus.
• Experience serving alcoholic drinks is a plus.
• Takes ownership of their work.
• Loves to clean and organize (surfaces and bathrooms need frequent cleaning).

Responsibilities include:

• Welcoming customers and being attentive to their needs and requests. Giving excellent customer service over the phone and online, and at the bar. 
• Receiving vendor shipments from delivery personnel. Signing for deliveries.
• Lots of schlepping! Boxes can be up to 50 lbs. 
• Cleaning bathroom, bar and common areas
• Opening and closing the shop, helping customers, ringing up customers
• Maintaining shop cleanliness, including spot-cleaning, mopping, dusting, straightening product, restocking product on sales floor
• Making sure all items are priced
• Making gift sets
• Supporting retail, ship, and bar team as needed
• Experience with email correspondence and knowledge of email etiquette preferred
• Keep the shop and bar clean and organized according to UM standards.
• Stay abreast of current BTG offerings and new releases to confidently sell to our shop customers and bar guests.
• Maintain a kind, fun, and welcoming atmosphere for our bar guests and regular customers.
• Be able support for other primary bartenders as needed. Fill in as primary bartender during breaks
• Trash and Recycling after each shift 
• Learning about products and how to use them
• Learning about sakes, drinks, and how to best consume them.

Please contact us with any questions or email us your resume AND cover letter to shop@umamimart.com. We look forward to hearing from you!