F.A.Q.

Holidays 2024

When are your mail by dates for Christmas 2024?*

USPS, UPS Ground, FedEx Ground: Thu, Dec 12

FedEx Express Saver: Wed, Dec 18

FedEx 2day: Thu, Dec 19

*All mail carriers are not guaranteeing on time shipping speeds this year due to heavy package volume and weather disruptions. So don't procrastinate!

When is the deadline to return holiday gifts

We will honor returns of holiday purchases through January 15. This is applicable for purchases made online and in-store. The item must be unused, undamaged and returned in its original packaging with a copy of the receipt or gift receipt. All sales are final for consumables, books, and sale items.

Ordering

Can I order over the phone?

Yes, we can take orders over the phone if you are unable to checkout online. If you have questions about the online ordering process or would like to inquire about a bulk or wholesale order, please call us at 510-250-9559.

How does local pickup work?

Build your cart, and proceed to check out. Please select "Pick Up" as your method of delivery. 

Once you've placed the order, you will get a preliminary automatic email confirming your order has been placed.

Orders placed by 11am will be ready for pick up the same day if we are open for local pick up (orders placed on days we are not open for local pickup will be ready the following local pick up day). Orders placed after 11am will be ready for pick up the following local pick up day.

Once your order is ready for pickup you will get an email with instructions for pickup. Please pickup during shop hours listed on our hours page.

Please do not come to the shop until you receive a confirmation email that your order is ready for pick up.

What types of payments do you accept?

Visa, Mastercard, American Express, PayPal, and Discover.

Is the credit card checkout system secure?

Umami Mart is Level 1 PCI DSS compliant. Maintaining payment security and protecting your privacy is a priority.

I'm having issues with placing my order. What do I do?

It is often a browser issue, and we recommend that you try checking out in a different browser (Safari, Firefox, etc.) which may alleviate the issue. If you are still having trouble, please email us at shop@umamimart.com

I accidentally chose "local pickup" but want my order shipped. What should I do?

Please email us at shop@umamimart.com and we will refund you for your order and ask that you reorder with the preferred shipping method.

I accidentally chose my order to be shipped, but want to pick up in store. What should I do?

Please email us at shop@umamimart.com so we can refund your shipping charges and make arrangements for local pick up.

I just placed an order and want to add something else. What should I do?

Please email us at shop@umamimart.com about your order – we will refund you for the order so please resubmit your order with all the products you would like in one shipment.

Do you offer pricing for bulk quantity ordering?

We can offer discounted pricing on bulk orders for some items. Please email us at shop@umamimart.com

Are there any industry discounts available?

Yes! Please email us at shop@umamimart.com with a list of desired items and quantities, or visit us at our Oakland shop!

Can I combine discount or sales codes?

No. Only one discount code can be used at once. Also note that discount codes exclude certain items, including Sake Gumi memberships and gift cards.

If I see an item on sale online, can I come in and pick it up?

No. Items on sale online may not be on sale in the shop. You must buy the item online for the discount to apply.

Is everything at the shop also online?

No. We make every effort to put everything we have online, but our brick-and-mortar shop does carry more wares and food + drink items. If there is something at the shop that you cannot find online, email us at shop@umamimart.com.

Will you share my personal information?

Umami Mart is committed to protecting your privacy. We use the information we collect on the site to make shopping at umamimart.com as simple as possible and to improve the overall shopping experience on the site. We do not sell, trade, or rent your personal information to anyone. Period. Please read our Privacy Policy for even more details.

I was contacted about my order, why?

Due to increased fraudulent orders, especially orders with international billing addresses, we may contact you directly by phone or email to ensure that you did indeed place an order with us. Thank you for understanding.

Shipping

When will my item ship out?

FedEx Ground and UPS Ground: Orders are shipped out 1-3 business days after the order is placed. FedEx Express: Orders are shipped out 1 business day after the order is placed (Saturday and Sunday not included).

If an item is out of stock and can not be shipped within the next 3 business days, we will contact you. Items sometimes go out of stock as the demand for our products is extremely high and we have a large number of packages that go out daily. You will receive notification from us, as well as tracking information for your package to your email address once the label is printed. Please always check your email junk file.

If you pre-order a product, please make sure to read estimated ship dates on the product page. Please contact shop@umamimart.com if you have any questions.

When will my item arrive?

• FedEx, USPS and UPS Ground: Up to 15 business days 
• FedEx Express Saver (available in December only): 4 business days
• FedEx 2 Day (available in December only): 2 business days

Please note that delivery times are estimates. Weekend orders, holidays, and inclement weather can cause shipping times to vary. You will receive a shipping confirmation email with a tracking number once your order has been picked up by the carrier.

Which mail carriers do you use?

Umami Mart uses FedEx, USPS and UPS for all domestic shipping. Please note that shipments containing alcohol require an adult signature. Shipment speeds depend on the options and destinations specified for shipping. A tracking number is emailed to the buyer once the package is ready to ship. Shipping costs will be calculated once items are placed in the cart and the “ship to” address is specified.

Can you ship to a PO Box?

No, we are unable to ship to a PO Box. Please input a physical address for shipping. 

Do you ship internationally?

Unfortunately we do not ship internationally. We only ship within the U.S. 

Do you ship alcohol?

We ship sake and shochus to most states. We do not ship to ND, SD, UT, MI, MS, KY, AK.

Title to, and ownership of, all sake passes from Umami Mart to the purchaser in the State of California and the purchaser takes all responsibility for the shipping of it from California to their home state. By arranging for transportation of the sake via common carrier, Umami Mart is providing a service to, and acting on behalf of the purchaser. You will be billed for this service. By utilizing this service from Umami Mart, the purchaser is representing that they are acting in a fashion compliant with their local and state laws regarding the purchase, transportation and delivery of sake. The purchaser represents that they have obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of sake and is legally entitled to take quantities ordered and once again authorizes that they are 21 years of age. 

Why am I getting an error saying "There are no shipping methods available for your cart or destination"?

This is most likely because you have alcohol or an in-store exclusive product in your cart and are attempting to have items shipped to a state we can not ship alcohol to (see above for states we ship alcohol to). We are also limited from shipping hard alcohol including whisky and other spirits. Another reason could be the browser you are using. Please attempt to reorder using a different browser (Chrome, Safari, Firefox, etc.).

My package was never delivered. 

We are not responsible for any shipments that are lost due to incorrect shipping address given to us, or stolen. All shipments are insured and the buyer assumes all responsibilities for claims made with the shipping carrier.

We have had experiences where FedEx prematurely marks the package as delivered when it has not been. Please check with your neighbors in case they signed for it, or wait a few days – more often than not, the package will arrive in the following days. 

If the package is indeed lost or never delivered, we will file a claim with the shipping carrier. If the claim is rewarded, we will refund you for the order.

If the package is returned to Umami Mart due to an undeliverable address or absent recipient, we will contact the customer. At that time, the customer can choose to submit payment for Umami Mart to send it to the recipient again.

Please DO NOT contact your bank for a chargeback or refund. Email us at shop@umamimart.com and we will resolve it together!

How can I change the delivery address for the package once it is shipped?

We are not responsible for any wrong addresses inputted into our ordering system. Please call 1-800-GO-FEDEX (for FedEx) or 1-800-742-5877 (for UPS) directly to try intercepting the package (carriers charge a fee for intercepting packages). If the package is returned to Umami Mart, we will invoice you for re-shipping the order a second time. 

I got my package. Can I compost these peanuts?

Yes! The peanuts are made out of corn so please compost them.

Gifts

Do you sell gift cards?

Yes, you may find them here. 

Gift cards are first delivered by email to the purchaser, where they can then specify the gift recipient's email address. Gift cards are formatted to be seen on desktop or mobile and can also be printed by the gift giver or recipient.

Our gift cards have no additional processing fees and can be used online or in store. No shipping charged on gift cards

Gift card is delivered via email with redemption code. Gift giver can send the gift card directly to the recipient with a special message. 

Purchase an Umami Mart Gift Card here.

Can I send a gift note and receipt?

Yes, you can add a message in the text message field in the bottom of your shopping cart. We always send a packing slip without prices. Unfortunately, we do not gift wrap.

I received a gift from Umami Mart, how do I exchange it? 

We do not process any exchanges, however, will issue you a gift card for the value of the gift. Please ship items to our Oakland shop (4027 Broadway, Oakland, CA 94611).The item must be unused, undamaged and returned in its original packaging with a copy of your receipt. Shipping to and from destination is non-refundable. We will issue a gift card to you once items arrive at Umami Mart and are confirmed in their original packaging.

Can I set up a gift registry with Umami Mart?

Yes, please visit the Umami Mart Gift Registry page.

Returns

Can I return an item?

Items can be returned within 14 days of receiving the order for a full refund. The item must be unused, undamaged and returned in its original packaging with a copy of your receipt or packing slip. We do not accept exchanges. Shipping to and from destination is non-refundable. Please ship items to our Oakland shop (4027 Broadway, Oakland, CA 94611). Refunds will be processed once items arrive at Umami Mart and are confirmed in their original packaging.

Holiday returns: We will honor returns of holiday purchases through January 15. This is applicable for purchases made online and in-store. The item must be unused, undamaged and returned in its original packaging with a copy of the receipt or gift receipt. All sales are final for consumables, books, and sale items.

What do I do if my items are damaged?

We take precaution when packaging our products, but understand that damages can occur during shipment. If products arrive to you damaged, please contact us within 10 days of receiving the package. Please email us a photo of the damaged product so that we can contact our carrier.

Umami Mart Store

Where is your shop and what are its hours?

Umami Mart is located in Oakland, CA. Please see our Visit Us page for complete store address and hours.

Can I make a suggestion for items for Umami Mart to carry?

We are always looking for innovative and design-forward items made in Japan, for our shop. Please email us your suggestions to shop@umamimart.com, and we will consider it for the future.

Don't see your question?

Email us anytime at shop@umamimart.com!