- Can I order over the phone?
- What types of payments do you accept?
- Is the credit card checkout system secure?
- I'm having issues with placing my order. What do I do?
- I put over $150 worth of stuff in my cart. Why am I not getting free shipping?
- Do you offer pricing for bulk quantity ordering?
- Can I set up a gift registry with Umami Mart?
- Can I combine discount or sales codes?
- If I see an item on sale online, can I come in and pick it up?
- Is everything at the shop also online?
- Will you share my personal information?
- When will my item ship out?
- When will my item arrive?
- Which mail carriers do you use?
- Do you ship internationally?
- Why am I getting an error saying "There are no shipping methods available for your cart or destination"?
- My package was never delivered. Can you send me another package?
Umami Mart Store
Can I order over the phone?
Yes. Our phone lines are open during shop hours. Call us at 510-250-9559.
What types of payments do you accept?
Visa, Mastercard, American Express, and Discover.
Is the credit card checkout system secure?
Umami Mart is Level 1 PCI DSS compliant. Maintaining payment security and protecting your privacy is a priority.
I'm having issues with placing my order. What do I do?
Please give us a call to process your order. Our phone lines are open during shop hours at 510-250-9559.
I put over $150 worth of stuff in my cart. Why am I not getting free shipping?
Items eligible for shipping are for non-alcoholic items only. If you have a combination of non-alcoholic items and alcoholic items that total over $150, you will still be charged for the shipping on the alcohol.
Do you offer pricing for bulk quantity ordering?
We can offer discounted pricing on bulk orders for some items. Please email us at email@example.com
Can I set up a gift registry with Umami Mart?
Yes, please visit the Umami Mart Gift Registry page.
Can I combine discount or sales codes?
No. Only one discount code can be used at once. Also note that discount codes exclude certain items, including Sake Gumi memberships and gift cards.
If I see an item on sale online, can I come in and pick it up?
No. Items on sale online may not be on sale in the shop. You must buy the item online for the discount to apply.
Is everything at the shop also online?
No. We make every effort to put everything we have online, but our brick-and-mortar shop does carry more wares and food + drink items. If there is something at the shop that you cannot find online, please call us during business hours to order over the phone and have it shipped to you.
Will you share my personal information?
When will my item ship out?
USPS and FedEx are the carriers for all shipments from Umami Mart. We pack orders 7 days a week, but our carriers only pick up once a day on Monday-Friday. You will get a notification when your order has been picked up by the carrier of choice.
If you pre-order a product we will contact you with the expected delivery date. Please contact firstname.lastname@example.org if you have any questions.
When will my item arrive?
- FedEx Ground: Up to 5 business days (within the U.S.)
- USPS Priority Mail: 2-3 business days (within the U.S.)
- USPS Priority Express Mail: 1-2 business days (within the U.S.)
Please note that delivery times are estimates. Weekend orders, holidays, and inclement weather can cause shipping times to vary. You will receive a shipping confirmation email with a tracking number once your order has been picked up by the carrier.
FedEx Ground Service Map:
Which mail carriers do you use?
Umami Mart uses FedEx Ground and USPS Priority Mail for all domestic shipping. Shipment speeds depend on the options and destinations specified for shipping. A tracking number is emailed to the buyer once the package is ready to ship. Shipping costs will be calculated once items are placed in the cart and the “ship to” address is specified.
Do you ship internationally?
We ship to Canada only, via FedEx Ground or USPS Priority International and USPS Priority Express International. Please call us for special international orders.
Why am I getting an error saying "There are no shipping methods available for your cart or destination"?
This is most likely because you have alcohol in your cart and are attempting to have items shipped to a state we can not ship alcohol to. Please note we are presently only able to deliver alcoholic products to AK, CA, DC, ID, LA, MO, ND, NH, NV, NM, OR, VA, WV, and WY.
My package was never delivered. Can you send me another package?
For lost or stolen packages: No. Umami Mart is not responsible for lost or stolen packages. Please call the shipping carrier you chose to resolve the matter. Please also note that USPS First Class Mail does not provide insurance. Please ship using these methods at your own risk. Umami Mart can not be responsible for lost or untraceable packages.
For packages with undeliverable address or absent recipient: No. Umami Mart is not responsible for packages that were undeliverable due to an incorrect address that was inputted at checkout or because the recipient was absent. If the package is returned to Umami Mart due to an undeliverable address or absent recipient, we will contact the customer. At that time, the customer can choose to submit payment for Umami Mart to send it to the recipient again. Please visit USPS.com for their current policies on redelivery.
Can I return an item?
Purchase in store: Items can be returned within 14 days of purchase date for a full refund. The item must be unused, undamaged and returned in its original packaging. No exceptions. Exchanges can be made only within this 14 day period.
Purchases online: Items can be returned within 14 days of receiving the order for a full refund. The item must be unused, undamaged and returned in its original packaging with a copy of your receipt. We do not accept exchanges for online orders. Shipping to and from destination is non-refundable. Please ship items to: Umami Mart 815 Broadway, Oakland, CA 94607. Refunds will be processed once items arrive at Umami Mart and are confirmed in their original packaging.
Holiday returns: We will honor returns and exchanges of holiday purchases through January 15. This is applicable for purchases made online and in-store. The item must be unused, undamaged and returned in its original packaging with a copy of the receipt or gift receipt.
All sales are final for food, drink, syrups, alcohol, books, and products on sale.
What do I do if my items are damaged?
We take precaution when packaging our products, but understand that damages can occur during shipment. If products arrive to you damaged, please contact us within 10 days of receiving the package. Please email us a photo of the damaged product so that we can contact our carrier.
Umami Mart Store
What are the locations and hours of your shops?
Umami Mart is located in Oakland. Please see our Visit Us page for complete store address and hours.
Can I make a suggestion for items for Umami Mart to carry?
We are always looking for innovative and design-forward items made in Japan, for our shop. Please let us know what you are looking for, and we will consider it for the future.