We're Hiring a Shopkeeper

Job Title: Shopkeeper
Reports To: Owners
Position Classification: ☐ Exempt ☒ Non-Exempt
Rate of Pay: $20/hour plus tips
Job Schedule: Wednesday/ Friday/ Sunday (closing shift), 12-16 hours per week, plus availability to cover shifts

Company Overview
Umami Mart is a Bay Area shop and online store specializing in Japanese barware, tableware, and small-batch sake, shochu, and other Japanese beverages. Our team's love of Japanese culture, design, and drinking traditions creates a personal, expert inspired experience that helps our customers discover new favorites for their home bar and table.

We are also committed to being an inclusive, diverse and collaborative workplace where no problem is unsolvable, people can be themselves, earn competitive wages and have equal opportunities to grow. And we have fun! Our workplaces are inspiring and welcoming spaces for customers and staff alike.

Position Overview
We are seeking an extroverted, friendly store manager who is exceptionally warm, creative and hard-working. This person can think quickly on their feet, is resourceful, super communicative, all while being committed to our mission of delivering the best quality with the highest level of hospitality. Success, in our view, is built on a genuine drive to serve others and good communication within the team —these are core to who we are.

Because we're committed to creating a workplace people love, we're looking for a skilled, self-starting sales person. The store manager leads a team of shop associates. This is a part-time, in-person position (not remote).

Key Duties (May include, but are not limited to):
● Ensure that customers feel cared for – they are greeted, assisted and get their questions answered
● Ensure that the shop is clean, well-organized, properly stocked, and that products are attractively displayed
● Create a culture of trust and hard work where no problem is unsolvable and people feel proud every day of what they've accomplished
● Make sure production tasks like gift set assembly and sake bottle labeling are assigned to maximize efficiency and drive sales
● Ensure that inventory in all back storage areas is well organized
● Keep track of inventory to ensure shop is properly stocked, including coordinating with importers and distributors for sake, shochu, and barware when necessary
● Maintain, and improve systems to ensure that workflow is smooth and efficient
● Report critical issues to Owners
● Facilite planned pop-ups, sake tastings, and in-store events as needed

Required Knowledge, Skills, and Experience

MINIMUM QUALIFICATIONS:
● Experience in retail sales
● Excellent communication skills
● Able to handle critical customer situations with ease
● Ability to thrive in a fast-paced environment
● Excellent organization and time-management skills
● Embraces a culture of learning and advocacy
● Has lived experiences with people from different backgrounds
● Values diversity, equity, and inclusion
● Seeks out feedback and is excited about self-growth and improvement within the context of the job
● Resourceful problem-solver and strong ability to resolve issues in the moment
● Availability to work weekends, evenings and holidays and adhere to a blackout period from the day after Thanksgiving until New Year's Day
● Must be 21 years of age or older, as this position involves the sale of alcoholic beverages

PREFERRED QUALIFICATIONS:
● Passion for Japanese food, drink, and culture required; sake, shochu, or beverage industry experience
preferred

Additional Physical Requirements
● Occasionally requires the ability to move, lift, carry, pull or push heavy objects or materials
● Able to climb stairs
● Lift up to 50 pounds unassisted
● Must be able to stand for 8+ hours

Critical features of this job are described above. This job description is not intended to be an exhaustive list of all responsibilities and duties or skills and knowledge required and does not prescribe or restrict duties and responsibilities that may be assigned. This job description is subject to change at any time.

For purposes of the Americans with Disabilities Act (ADA), the essential functions of this job may not be described fully here. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.