Seeking Shop Manager

We're hiring a manager! Umami Mart is a retail store, bottle shop, and tasting bar that specializes in drinks, design + Japan, seeking a hard-working and knowledgeable team member.

Job Title: Shop Manager
Reports To: Owners
Direct Reports: Shopkeeper Assistants
Position Classification: ☐ Exempt   ☒ Non-Exempt
Rate of Pay: $30-$33/hour commiserate on experience
Job Schedule: Wednesday through Sunday (weekends required)

Company Overview
Umami Mart is a Bay Area shop and online store specializing in Japanese barware, tableware, and small-batch sake, shochu, and other Japanese beverages. Our team's love of Japanese culture, design, and drinking traditions creates a personal, expert-inspired experience that helps our customers discover new favorites for their home bar and table. 

We are also committed to being an inclusive, diverse and collaborative workplace where no problem is unsolvable, people can be themselves, earn competitive wages and have equal opportunities to grow. And we have fun! Our workplaces are inspiring and welcoming spaces for customers and staff alike.

Position Overview
We are seeking an extroverted, friendly store manager who is exceptionally warm, creative and hard-working. This person can think quickly on their feet and is resourceful, all while being committed to our mission of delivering the best quality with the highest level of hospitality. We believe teamwork and a natural desire to be of service are two of the cornerstones of our success. We want people to feel great working here, so we need a capable and culture-driven leader to help us accomplish this goal. The store manager leads a team of shop associates. This is a full-time, in-person position (not remote).

Key Duties (May include, but are not limited to):

• Assume general responsibility for the store
• Hire, manage and schedule staff
• Create a culture of trust and hard work where no problem is unsolvable and people feel proud every day of what they've accomplished
• Ensure that the shop is clean, well-organized, properly stocked, and that products are attractively displayed
• Ensure that customers feel cared for – they are greeted, assisted and get their questions answered
• Report critical issues to Owners
• Make sure production tasks like gift set assembly and sake bottle labeling are assigned to maximize efficiency and drive sales
• Ensure that inventory in all back storage areas is well organized
• Order inventory to ensure shop is properly stocked, including coordinating with importers and distributors for sake, shochu, and barware
• Create, maintain, and improve systems to ensure that workflow is smooth and efficient
• Maintain controls over cash
• Manage pop-ups, sake tastings, and in-store events as needed

Required Knowledge, Skills, and Experience

MINIMUM QUALIFICATIONS:

• Experience in retail management
• Excellent organization and time-management skills
• Excellent communication skills
• Able to handle critical customer situations with ease
• Ability to thrive in a fast-paced environment
• Embraces a culture of learning and advocacy
• Has lived experiences with people from different backgrounds
• Values diversity, equity, and inclusion
• Seeks out feedback and is excited about self-growth and improvement within the context of the job
• Resourceful problem-solver and strong ability to resolve issues in the moment
• Availability to work weekends, evenings and holidays and adhere to a blackout period from the day after Thanksgiving until New Year's Day
• Must be 21 years of age or older, as this position involves the sale of alcoholic beverages

PREFERRED QUALIFICATIONS:

• Passion for Japanese food, drink, and culture required; sake, shochu, or beverage industry experience preferred
• Experience with Adobe Suite and social media preferred

Additional Physical Requirements

• Occasionally requires the ability to move, lift, carry, pull or push heavy objects or materials
• Able to climb stairs
• Lift up to 50 pounds unassisted
• Must be able to stand for 8+ hours

Critical features of this job are described above. This job description is not intended to be an exhaustive list of all responsibilities and duties or skills and knowledge required and does not prescribe or restrict duties and responsibilities that may be assigned. This job description is subject to change at any time.

For purposes of the Americans with Disabilities Act (ADA), the essential functions of this job may not be described fully here. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.